Information We Collect
At drimoraveliqo, we collect information that helps us provide better budgeting services and improve your financial planning experience. We believe in being upfront about what data we gather and why.
Personal Information You Provide
- Name, email address, and phone number when you create an account
- Financial goals and budgeting preferences during onboarding
- Income ranges and expense categories for budget planning
- Communication preferences and notification settings
- Feedback and support inquiries you submit through our platform
Information We Collect Automatically
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited and features accessed
- Session duration and interaction frequency with our tools
- IP address and general geographic location for security purposes
- Performance data to help us optimize loading times and user experience
We don't collect sensitive financial account information like bank account numbers, credit card details, or investment account credentials. Our focus is on helping you plan and track your budget goals, not accessing your actual financial accounts.
How We Use Your Information
Your information helps us deliver personalized budgeting guidance and maintain a secure, reliable platform. Here's exactly how we put your data to work:
Service Delivery
- Create and maintain your personalized budgeting dashboard
- Generate custom budget recommendations based on your goals
- Send relevant tips and insights about long-term financial planning
- Provide technical support and respond to your questions
- Process webinar registrations and send educational content
Platform Improvement
We analyze usage patterns to understand which features are most helpful and where we can make improvements. This includes studying how different budget categories perform and which planning tools get the best results. All analysis is done on aggregated, anonymized data.
Canadian Privacy Compliance
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
Information Sharing and Disclosure
We don't sell your personal information to third parties. Period. We only share your data in specific, limited circumstances that directly benefit your experience or are required by law.
Service Providers
We work with trusted partners who help us deliver our services:
- Cloud hosting providers for secure data storage and platform operations
- Email service providers for delivering budgeting tips and account updates
- Analytics services to understand how our tools are performing
- Customer support platforms to help us respond to your questions efficiently
These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose information if required by Canadian law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.
In the unlikely event that drimoraveliqo is acquired or merges with another company, your information would be transferred as part of that transaction. You'd be notified well in advance of any ownership changes.
Data Security Measures
Protecting your information is fundamental to everything we do. We've implemented multiple layers of security to keep your data safe and secure.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced encryption at rest for all stored personal information
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Automated backup systems with encrypted storage
- Network monitoring for suspicious activity and unauthorized access attempts
Administrative Controls
Access to personal information is limited to employees who need it to perform their jobs. All team members undergo privacy training and sign confidentiality agreements. We regularly review access permissions and remove unnecessary privileges.
While we take security seriously and use industry-standard practices, no online service can guarantee 100% security. We encourage you to use strong, unique passwords and report any suspicious account activity immediately.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights through your account dashboard or by contacting us directly.
Access and Portability
You can request a copy of all personal information we have about you. We'll provide this in a structured, commonly used format within 30 days of your request. This includes your budget data, account settings, and communication history.
Correction and Updates
You can update most of your information directly through your account settings. For changes that require verification or assistance, contact our support team. We'll make corrections promptly and notify any service providers who may have received the outdated information.
Deletion Rights
You can request deletion of your account and associated personal information at any time. We'll process deletion requests within 30 days, though we may retain certain information as required by law or for legitimate business purposes such as fraud prevention.
How to Exercise Your Rights
To exercise any of these rights, email us at support@drimoraveliqo.world with your request. We may ask for identity verification to protect your account security. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, and understand how you interact with our platform. Here's what you should know about our tracking practices.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality like user authentication, security features, and basic navigation. You can't opt out of essential cookies without affecting the platform's functionality.
Analytics and Performance
We use analytics cookies to understand how visitors use our site, which pages are most popular, and where we can improve performance. This data is aggregated and anonymized – we can't identify individual users from this information.
Preference Cookies
These cookies remember your settings and preferences, such as language choices, notification preferences, and dashboard customizations. They make your experience more personalized and efficient.
You can control cookie settings through your browser preferences or our cookie consent manager. Keep in mind that disabling certain cookies may limit some functionality of our platform.
Data Retention Policies
We keep your information only as long as necessary to provide our services, comply with legal obligations, and protect legitimate business interests. Our retention periods are based on the type of information and how it's used.
Account Information
- Active account data is retained as long as your account remains active
- After account deletion, most personal information is removed within 90 days
- Some information may be retained for legal compliance (tax records, fraud prevention)
- Anonymized usage data may be retained indefinitely for service improvement
Communication Records
Customer support conversations and email communications are typically retained for three years to help us improve our service and resolve future issues. Marketing communications are kept until you unsubscribe or request deletion.
If you'd like specific information about retention periods for your data, or want to request early deletion, contact our privacy team. We'll review your request and work with you to address your concerns while meeting our legal obligations.
International Data Transfers
drimoraveliqo operates primarily within Canada, but some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place to protect your information.
Cross-Border Processing
Our primary data centers are located in Canada, but we may use cloud services that store backup data in the United States. Any cross-border transfers comply with Canadian privacy laws and include contractual protections equivalent to Canadian standards.
We regularly review our service providers to ensure they maintain adequate privacy protections. If you have concerns about international data processing, please contact us to discuss your specific situation.
Children's Privacy
drimoraveliqo's services are designed for adults managing their personal or household finances. We don't knowingly collect personal information from children under 16 years of age without proper parental consent.
If you're a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately. We'll investigate and delete any inappropriate information from our systems.
For families interested in teaching financial literacy to teens, we recommend parental involvement in any account setup and ongoing supervision of platform usage.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We believe in transparency about any changes that might affect your privacy.
Notification Process
- Material changes will be announced at least 30 days before taking effect
- You'll receive email notification if you're an active user
- Updates will be posted prominently on our website and in your account dashboard
- We'll highlight the specific changes and explain how they might affect you
Continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with any modifications, you can close your account before the changes take effect.
Privacy Questions & Contact Information
Have questions about this privacy policy or how we handle your personal information? We're here to help and committed to addressing your privacy concerns promptly.
Nanaimo, BC V9T 1B4
Canada
Previous version dated: September 10, 2024